Contact Us

Have a general inquiry or a question about an order?
Email our customer service team.  We do our best to respond to all inquiries as fast as possible.

Shipping & Returns

Shipping & Easy Returns

We offer FREE ground shipping on all domestic orders $150 and over. For orders below $150 a flat rate of $8.95 will be charged for shipping. Check our shipping map below for estimated transit times.

International Orders We ship internationally via DHL or USPS.
(arrives in 5-10 business days)
$30 to Canada. $50 for other countries.
VAT, taxes and any other duties are not included in the purchase price and are the sole responsibility of the recipient. Free return shipping is provided for USA orders only.

Need to return or exchange something?
Email us for a FREE return label.

30-Day Hassle Free Return Policy We offer a 30 day, easy return policy starting from
the date of delivery of your item.
All items must be returned in original condition
with all original packaging for refund.
Pre-order items have a 30-day return policy starting
upon delivery of your item.

Orders typically ship within 24 hours of receipt. During peak sales periods and holidays, shipping times may slow slightly to 1-3 days after order processing, but we strive to ship as fast as possible. Please contact us at with any specific questions about your order.


Delivery Time in Business days

Other Contacts


Corporate Office

Ernest Alexander New York
15 West 28th Street
4th Floor
New York, NY 10001

San Francisco Store

Ernest Alexander SF
327 Hayes Street
San Francisco, CA 94102
(628) 444-3004
Mon-Sat 11-7pm
Sunday 12-6pm

Wax Care Guide

Cleaning & Caring for Wax Canvas

Step 1. Brush

Use a soft bristle brush to gently wipe away any excess dirt or debris. Once the area is free from loose dirt move on to cleaning the fabric as outlined in Step 2.

Step 2. Cold Water

Spot clean stains with icy cold water and a rag. Never use heavy detergents, heavy soaps, and DO NOT dry clean. For stubborn stains you may use a dab of mild bar soap or Saddle soap.

Note that lighter colored wax canvas will show dirt easier with age and may be tough to get out. Darker colored canvas tends to hide stains better. As with other garments, be careful wearing your wax product around indigo denim or raw dyed garments as they will tend to rub off on it.

Step 3. Re-Waxing

Using a rewaxing bar, refinish your wax canvas item to restore the patina and water shedding quality. Rewaxing your bag will give it freshly waxed appearance that will age back in again over time.

We like this one from Otter Wax


San Francisco

Ernest Alexander SF
327 Hayes Street
San Francisco, CA 94102
(628) 444-3004
Mon-Sat 11-7pm
Sunday 12-6pm

New York, NY

Club Monaco
160 Fifth Avenue
New York, NY 10010
(212) 352-0936

Club Monaco
6 West 57th St
New York, NY 10019
(212) 459-9863

Club Monaco
520 Broadway
New York, NY 10012
(212) 941-1511

Modern Anthology
68 Jay Street
Brooklyn, NY 11201
(718) 522-3020

22 Eighth Avenue
New York, NY 10014
(212) 537-6630

Seattle, WA

Hammer & Awl
3315 E. Pike St..
Seattle, WA 98122


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